This Privacy Policy describes how PRIORITY CARPET CLEANING. (“PRIORITY ,” “we,” “us,” or “our”) collects, uses, shares, and safeguards personal information. This Privacy Policy also tells you about your rights and choices with respect to your personal information, and how you can reach us to get answers to your questions. You can jump to particular topics by going to the headings below:
In certain locations, PRIORITY services are delivered through a network of independently owned and operated franchisees. When you request a service through our website or national contact center, you are directing PRIORITY CARPET CLEANING.(PCC) to collect your information (such as your name, address, and service request) for the purpose of scheduling your appointment and forwarding it to the local franchisee in your area.
Once your information is sent to the local franchisee, that independent business becomes solely and independently responsible for managing your data, performing the service, handling billing, and all other aspects of your customer relationship in accordance with its own privacy policy. Each franchisee is an independent business and not an actual agent, apparent agent, ostensible agent, or employee of SSI in any way. SSI is not responsible for, and disclaims all liability arising from, any franchisee’s privacy practices or handling of your information.
The following provides examples of the type of information that we collect from you and how we use that information.
Context: Account Registration
Types of Data: We collect your name and contact information when you create an account. We also collect information relating to the actions that you perform while logged into your account.
Primary Purpose for Collection and Use of Data: We use this information to provide account related functionalities to our users. Accounts can be used for easy checkout and to save your preferences and transaction history.
Context: Business Application Use
Types of Data: When our technicians use our Business Applications, we collect information about their use of those applications, including log in/log out times, arrival and departure times, duration between service intervals, GPS data, and customer service information. This collection is focused on technician activity in the field but may also include related information about the service performed at your location (for example, arrival and departure times and service outcomes).
Primary Purpose for Collection and Use of Data: We use this information to perform our contracts with customers, and to improve our services. This information is used only for operational and service-quality purposes and is not used for marketing, advertising, or behavioral profiling.
Context: Client Information
Types of Data: We collect the name, and contact information, of our clients and their employees with whom we may interact.
Primary Purpose for Collection and Use of Data: We use this information to contact our clients and communicate with them concerning normal business administration such as projects, services, and billing.
Context: Cookies and First Party Tracking
Types of Data: We use cookies and clear GIFs. “Cookies” are small pieces of information that a website sends to a computer’s hard drive while a web site is viewed. See our Cookie Settings for more information.
Primary Purpose for Collection and Use of Data: We use this information to ensure our website operates efficiently.
Context: Cookies and Third Party Tracking
Types of Data: We participate in behavior-based advertising, this means that a third party uses technology (e.g., a cookie) to collect information over time and across different websites about your use of our website so that they can provide advertising about products and services tailored to your interests on our website, or on other websites. See our Cookie Settings for more information. In addition, certain marketing technology partners may use cookies or similar technologies on our website to match your information with data in their own databases for the purpose of identity resolution and audience development. When this occurs, the partner operates as an independent business and its use of the matched information is subject to its own privacy policy and our contractual restrictions.
Primary Purpose for Collection and Use of Data: Where required by law, we base the use of third-party cookies upon consent.
Context: Email Interconnectivity
Types of Data: If you receive email from us, we use certain tools to capture data related to when you open our message, click on any links or banners it contains and make purchases.
Primary Purpose for Collection and Use of Data: We use this information to understand how you interact with our communications to you.
Context: Job Application
Types of Data: If you apply for a job posting, we collect information necessary to process your application or to bring you on you as an employee. This may include, among other things, your Social Security Number. Providing this information is required to process your application.
Primary Purpose for Collection and Use of Data: In some contexts, we are required by law to collect information about our job applicants. We also use this information to have efficient staffing and workforce operations.
Context: Feedback/Support
Types of Data: If you provide us feedback or contact us for support we will collect your name and e-mail address, as well as any other content that you send to us, in order to reply.
Primary Purpose for Collection and Use of Data: We use this information in order to receive, and act upon, your feedback or issues.
Context: Location and Distance Information
Types of Data: When you use our website or consumer-facing applications, we derive your approximate location (such as zip code) from your device to determine your distance from a franchise that offers our services.
Primary Purpose for Collection and Use of Data: We use this information to understand our users and provide tailored services. In some contexts our use is also based upon your consent to provide us with geo location information.
Context: Mailing List
Types of Data: When you sign up for one of our mailing lists we collect your email address or postal address.
Primary Purpose for Collection and Use of Data: We use this information to share information about our products or services. In most cases, we share information about our products and services with individuals that consent to receive such information.
Context: Mobile Devices
Types of Data: We collect information from your mobile device such as unique identifying information broadcast from your device when visiting our website.
Primary Purpose for Collection and Use of Data: We use this information to share information about our products or services. We share information about our products and services with individuals that consent to receive such information.
Context: National Customer Contact Center Calls
Types of Data: When you call our National Customer Contact Center, we collect information including call time, contact information, and call recording information used to effectuate your requests made by you.
Primary Purpose for Collection and Use of Data: We use this information to provide more efficient services to you, including shorter wait times, and to improve our services. In some cases, we may record calls with your consent.
Context: Order Placement
Types of Data: We collect information, including name, contact information, commercial information, payment information including email address, billing address, credit card number, and service address from you directly and share this information with our independently owned and operated franchisees as necessary to schedule and fulfill your order. Each franchisee is an independent business and acts as an independent controller of such information in accordance with its own privacy practices. This means franchisees decide how to use your information for their own business purposes, in line with their own privacy policies. SSI is not responsible for, and disclaims liability arising from, any franchisee’s privacy practices or handling of customer information.
Primary Purpose for Collection and Use of Data: We use your information to perform our contract to provide you with goods or services.
Context: Partner Promotion
Types of Data: We collect information that you provide as part of a co-branded promotion with another company.
Primary Purpose for Collection and Use of Data: We use this information to fulfil our promotions.
Context: Public Health and Safety
Types of Data: In certain situations where a serious public health threat has been identified, we may collect information from employees, guests, customers, and other individuals with whom we may come into contact or who access our facilities. This may include medical and health information, such as body temperature, symptoms, and underlying health conditions. In some cases, we may also collect medical, health, and related information about an employee’s children, family member, or other individuals under the employee’s care.
Primary Purpose for Collection and Use of Data: We use this information to protect the health and safety of our employees, guests, and customers. In some jurisdictions we may be required by law, regulation, or governmental order to collect and retain information related to issues of public health and safety.
Context: Surveys
Types of Data: When you participate in a survey we collect information that you provide through the survey. If the survey is provided by a third party service provider, the third party’s privacy policy applies to the collection, use, and disclosure of your information.
Primary Purpose for Collection and Use of Data: We use this information to understand your opinions, and collect information relevant to our organization.
Context: Sweepstakes or Contests
Types of Data: When you participate in a sweepstakes or contest we collect information about you which includes contact information to notify you if you are selected.
Primary Purpose for Collection and Use of Data: We use this information to operate the sweepstakes. In some contexts we are also required by law to collect information about those that enter into our sweepstakes.
Context: Web Logs
Types of Data: We collect information, including your browser type, operating system, Internet Protocol (IP) address (a number that is automatically assigned to a computer when the Internet is used), domain name, click-activity, referring website, and/or a date/time stamp for visitors.
Primary Purpose for Collection and Use of Data: We use this information to monitor our networks and the visitors to our websites. Among other things, it helps us understand which of our services is the most popular.
Context: Website Interactions
Types of Data: We use technology to monitor how you interact with our website. This may include which links you click on, or information that you type into our online forms. This may also include information about your device or browser.
Primary Purpose for Collection and Use of Data: We use this information to understand how you interact with our website to better improve it, and to understand your preferences and interests in order to select offerings that you might find most useful. We also use this information to detect and prevent fraud.
In addition to the information that we collect from you directly, we may also receive information about you from other sources, including third parties, business partners, our affiliates, our franchisees, or publicly available sources. For example, if you submit a job application, we may conduct a background check.
To the extent we maintain and use personal information in a deidentified form, we will not attempt to reidentify the information, except for the purpose of determining whether our deidentification processes satisfy our legal obligations.
In addition to the purposes and uses described above, we use information in the following ways:
Although the sections above describe our primary purpose in collecting your information, in many situations we have more than one purpose. When information is shared with a franchisee, that franchisee acts on its own behalf and under its own privacy practices, as described below in the “Order Placement” and “Other Important Information – PRIORITY Franchisees”.
In addition to the specific situations discussed elsewhere in this policy, we disclose information in the following situations:
Some jurisdictions require that organizations disclose whether the categories of personal information listed below are collected or transferred for “valuable consideration,” or transferred for an organization’s “business purpose.” We do not “sell” your personal information as the term is traditionally understood. The information below indicates the categories of personal information we collect and transfer in a variety of contexts. Please note that because this list is comprehensive, it may refer to types of information that we collect and share about other people. For example, while we transfer credit card or debit card numbers for our business purpose in order to process payments for orders placed with us, we do not collect or transfer credit card or debit card numbers of individuals that submit questions through our website’s “FAQ” page.
Categories of Personal Information That We Collect: Identifiers – such as name, postal address, phone number, unique personal identifier, online identifier, internet protocol (IP) address, device ID, email address, account name, signature, social security number, driver’s license number, or other similar identifiers.
Categories of Third Parties to Whom We Disclose Personal Information for Business Purpose:
Is information shared for the purpose of cross-context behavioral advertising: Yes (advertising networks)
Categories of Personal Information That We Collect: Financial Information – such as bank account number, credit or debit card number, or other financial information.
Categories of Third Parties to Whom We Disclose Personal Information for Business Purpose:
Is information shared for the purpose of cross-context behavioral advertising: No
Categories of Personal Information That We Collect: Commercial Information – such as information about products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
Categories of Third Parties to Whom We Disclose Personal Information for Business Purpose:
Is information shared for the purpose of cross-context behavioral advertising: Yes (advertising networks)
Categories of Personal Information That We Collect: Network Activity Data – internet or other electronic network activity information, such as browsing history, search history, and information regarding an individual’s interaction with an internet website, application, or advertisement.
Categories of Third Parties to Whom We Disclose Personal Information for Business Purpose:
Is information shared for the purpose of cross-context behavioral advertising: Yes (advertising networks)
Categories of Personal Information That We Collect: Electronic and Sensory Data – such as audio, electronic, visual, or similar information (e.g., pictures, a recording of a customer service call, security video surveillance footage).
Categories of Third Parties to Whom We Disclose Personal Information for Business Purpose:
Is information shared for the purpose of cross-context behavioral advertising: No
Categories of Personal Information That We Collect: Professional/Employment Information – such as occupation and professional references.
Categories of Third Parties to Whom We Disclose Personal Information for Business Purpose:
Is information shared for the purpose of cross-context behavioral advertising: No
Categories of Personal Information That We Collect: Inferences– drawn from any of the information listed above to create a profile
Categories of Third Parties to Whom We Disclose Personal Information for Business Purpose:
Is information shared for the purpose of cross-context behavioral advertising: Yes (advertising networks)
In addition to the categories of personal information we collect about you as described above, in certain circumstances we may also collect sensitive personal information about you. The information below indicates the categories of sensitive personal information we collect in a variety of contexts. Please note that because this list is comprehensive, it may refer to types of information that we collect about other people. For example, while we may collect social security information about individuals applying for employment, we do not collect social security information from our customers.
Categories of Sensitive Personal Information We Collect: Social security, driver’s license, state identification card, or passport number.
Purposes for which it is collected:
Is information shared for the purpose of cross-context behavioral advertising: No
Categories of Sensitive Personal Information We Collect: Account log-in in combination with any required security or access code, password, or credentials allowing access to an account.
Purposes for which it is collected:
Is information shared for the purpose of cross-context behavioral advertising: No
Categories of Sensitive Personal Information We Collect: Coarse geolocation information (e.g., derived zip code).
Purposes for which it is collected:
Is information shared for the purpose of cross-context behavioral advertising: No
Some jurisdictions give you a right to make the following choices regarding your personal information:
Please address written requests and questions about your rights to : privacy@stanleysteemer.com or call us at 1-866-438-5321. If you do not agree with a decision we’ve made with respect to your data request, you may appeal our decision by sending an email to : privacy@stanleysteemer.com. In your email, please provide a detailed description of the issue and why you believe we made our decision in error. We do not discriminate against those who exercise their rights set forth in this Privacy Policy.
Note that, as required by law, we will require you to prove your identity. We may verify your identity by phone call or email. Depending on your request, we will ask for information such as your name, your last order from us, or the date of your last purchase from us. We may also ask you to provide a signed declaration confirming your identity. Following a request, we will use reasonable efforts to supply, correct or delete personal information about you in our files.
In some circumstances, you may designate an authorized agent to submit requests to exercise certain privacy rights on your behalf. We will require verification that you provided the authorized agent permission to make a request on your behalf. You must provide us with a copy of the signed permission you have given to the authorized agent to submit the request on your behalf and verify your own identity directly with us. If you are an authorized agent submitting a request on behalf of an individual, you must attach a copy of the following information to the request:
If we do not receive both pieces of information, the request will be denied.
No method of transmission over the Internet, or method of electronic storage, is fully secure. While we use reasonable efforts to protect your personal information from unauthorized access, use, or disclosure, we cannot guarantee the security of your personal information. In the event that we are required by law to inform you of a breach to your personal information we may notify you electronically, in writing, or by telephone, if permitted to do so by law.
Our website permits you to create an account. When you do you will be prompted to create a password. You are responsible for maintaining the confidentiality of your password, and you are responsible for any access to or use of your account by someone else that has obtained your password, whether or not such access or use has been authorized by you. You should notify us of any unauthorized use of your password or account.
We retain your personal information for only as long as necessary to fulfil the purposes outlined in this Privacy Policy, including for the purposes of satisfying any legal, accounting, or reporting requirements, unless a longer retention period is required or permitted by law. To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the information, the potential risk of harm from unauthorized use or disclosure of the information, the purposes for which we obtained the information and whether we can achieve those purposes through other means, as well as applicable legal requirements.
The following additional information relates to our privacy practices:
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Copyright © 2008 PRIORITY CARPET CLEANING.
(“PCC”). All Rights Reserved. The PRIORITY® system operates through a network of both company-owned branches and independently owned and operated franchise locations. Services, pricing, promotions, and hours of operation are determined locally and may vary by location.
Franchise locations are independent businesses.
Each franchise owner is the sole employer at its location and is solely responsible for all hiring, wages, benefits, workplace policies, and compliance with applicable laws. SSI does not hire, supervise, or control the day-to-day employment activities or local business operations of franchise locations or their employees. SSI’s role is limited to protecting the PRIORITY® brand and ensuring consistent quality standards across the PRIORITY® system.